Written by Patrick Doolin on December 17, 2019
Want a lead follow-up system that helps you quickly segment, prioritize, and reach out to your event leads?
So did two high-performing sales reps from Gong and Outreach. They met up after Dreamforce to compare notes on that and other questions, such as:
They shared their best practices for lead follow-up on LinkedIn. That sparked a cross-industry conversation on how to follow up with trade show and corporate event leads.
Then read on to find out.
This might seem like a no-brainer, but it’s not that straightforward. It’s easy to distinguish hot leads from cold leads, but what about warm ones? Warm lead email follow-up, after all, is a skill all its own.
Here’s how Brazier defines a hot lead. “There are notes in the CRM, or they gave you a business card, or they begged you to send them a DocuSign,” she says.
In short, hot leads give you something tangible: evidence that they want the conversation to continue. So pick the conversation up ASAP.
After following up with your hot leads, chances are good you’ll battle what feels like a never-ending list of warm and cold leads. No matter how you look at it, there’s no easy way to attack it.
Here’s how Brazier slays the lead-list dragon.
“I first hit up everyone I spoke with, then move on to folks with the right title,” she says. “Then, I leverage the leads who are not in my ICP (ideal customer profile) to get to the right person.”
The batching Brazier lays out above will help you here. It sets you up to draft base messaging in a way that you can quickly personalize for the leads in each group.
“Create a not-generic sequence that touches on who they are, what you talked about, and learnin’s from les conference that tie directly to their initiatives and your solution,” Brazier says.
Sounds easy enough, but now you have another gauntlet to cross: creating the follow-up sequence.
Prioritizing your lead follow-up is one thing, but developing and executing an outreach strategy is another.
Luckily, Outreach’s Alec Kimble has a process he recommends for this. It’s a sales outreach sequence backed by the science of machine learning.
Note it’s systematized, but not automated. “It is 100% manual by design,” Kimble says.
Here’s how Kimble sets himself up for successful post-event outreach.
An easy way to help yourself here: Invest in event lead capture software, such as a mobile lead retrieval system that lets your team create and share notes on every lead you scan, then export them to your CRM.
It takes time to carefully prioritize your leads, learn their pain points, and craft your outreach.
Honor that effort by creating an outreach sequence as well-planned as everything before it. Here’s how Kimble does it.
“Rinse and repeat through day 24 until you get a response or meeting,” he recommends.
Wondering what those “bump” descriptors refer to? Kimble explains.
The main goal of a “bump” email is to bump your message to the top of a lead’s email inbox. That makes the recipient more likely to see it and, consequently, more likely to act on it.
But don’t let that lull you into being lazy with the message. Here are four bumper email replies to help you start.
You’ve probably noticed that both Brazier and Kimble are big on personalization. There’s a big reason for it: The more tailored your message, the more you nurture the relationship.
Here are two quick and effective ways to do that.
The power of a well-crafted email can’t be understated, but neither can the power of video.
“Video is cool because they can see your face again and go, ‘OH! YOU’RE THAT PERSON!‘ ” Brazier says.
GroovyZebra founder Victoria Rudi points out that giving is a stronger way to get than asking.
When looking back at your notes, highlight all the pain points your leads mentioned. That includes ones related to—but not solved by—the solution you want to provide them.
Treat those pain points as keywords. Use them to search your company’s content, then send your best resources. Here’s an easy way to do it.
Imagine the impact of routinely sending lead follow-up emails like, “Hi Chris, I remember when we chatted at Inbound, you mentioned that you’re trying improve sponsor visibility. Here’s a blog we did on that (or podcast, webinar, etc) earlier this year. Hope it helps!”
But what if you don’t find any content you can pass along? Show your marketing team your notes. Whenever your ideal customers spell out their problems (which they do with invaluable candor in online communities), seize it as a content opportunity. You’ll likely meet more leads facing the same issues.
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